FAQs

If you don't find the answer to your question below, please reach out to us directly. marketplaceorders@melotte-dist.com

Ordering

How do I place an order?
- Browse our selection of premium cuts, add your favorites to your cart, select your shipping date, and complete checkout. We'll prepare and ship your order with care.
Can I modify or cancel my order?
- For modifications or cancellations, contact us as soon as possible. Once your order has been processed or shipped, changes or cancellations may not be possible.
Do you have a minimum order policy?
- Yes. To ensure quality shipping and handling, we require a minimum order weight of 2lbs for all online purchases.
Do you offer restaurant and grocery store pricing?
- Yes. We've provided restaurants, supper clubs, retailers, and professional sports teams, including the Green Bay Packers, with high-quality, consistent cuts for over 50 years. Contact us as soon as possible for pricing and availability.

Shipping & Delivery

Where do you ship?
- We ship to all 50 states. Please provide a residential street address, as we cannot ship to PO boxes.
- Due to the perishable nature of our product, we do not reccommend shipping to business addresses, as delivery delays may occur.
- If applicable to you, please provide gated community codes on the address line.
How long does shipping take?
- Orders arrive in 1–3 business days after shipping.
How is my order packed and shipped?
- Every order is packed in an insulated cooler, surrounded with 2lb frozen ice packs to maintain product quality during transit.

Product Information

Are your steaks hand cut?
- Yes. Our steaks are hand-cut on site by our tranied butchers, and trimmed to perfection for a premium dining experience.
Why do you flash freeze your steaks?
- Flash freezing locks in freshness immediately after cutting, helping preserve texture and flavor until you're ready to enjoy it.
Do you offer USDA Prime beef?
- Yes, we offer USDA Prime Angus. Being in the top 2-3% of all graded beef in the USA, it's superior marbling provides enhanced flavor and tenderness.
How long can I keep my steaks frozen?
- Your steaks can remain frozen in the original packaging for a year or more, maintaining excellent quality.

Order Issues

Do you have a guarantee?
- We stand behind the quality of our products, as it's our number one priority. If your order arrives fully thawed or damaged, please contact us within 24 hours, and we'll make it right.
What happens if there's a delay in my order?
- If your order is delayed due to circumstances out of our control, such as severe weather, we cannot guarantee an on-time delivery. As long as your steaks arrive cold to the touch, they are perfectly safe to go in the freezer.
- If this is not the case, please contact us as soon as possible, and we'll make it right.
What if my order is wrong or incomplete?
- If you receive an incorrect or incomplete order, contact us as soon as possible with your order details and photos, and we'll make it right by sending you the correct product at no additional charge.
What if my package arrives and the meat isn't frozen solid?
- All of our steaks are cut fresh before flash freezing to preserve quality. As long as your steaks are cold to the touch (<45 degrees), they are perfectly safe to go into the freezer.